Frequently Inquired Queries
Need assistance? Our dedicated team is ready to provide support. Explore our comprehensive collection of prequently asked questions for prompt solution.
Medication
What types of medication do you offer?
We offer a wide range of over the counter medications and supplements. Please not that Fast2acre does not currently provide delivery services for prescription medications, which are those that require a doctor’s prescription.
How can I be certain that the medication I receive is genuine?
We exclusively collaborate with authorized and accredited pharmacies. These establishments are subject to strict oversight by the Pharmacist Council of Nigeria and adhere to NAFDAC regulations when it comes to stocking medications.
What is the source of Fast2care’s medication supply?
We have established a expanding network of licensed pharmacies both within Nigeria and in international locations.
Am I allowed to place an order for medication on behalf of another person?
Certainly! You have the option to utilize the “Order for Family and Friends” section within the app to place medication orders on behalf of your loved ones.
For medications that require cold storage or need to be kept below 25°C, Fast2care takes special measures to ensure their proper transportation. We will package the medication with a cold pack to maintain the desired temperature during transit. Upon delivery, we highly recommend refrigerating the medication immediately to maintain its efficacy and stability. Following these instructions will help ensure the integrity of the cold chain medication you receive.
Delivery
Is Fast2care’s delivery service available in all regions of Nigeria?
Certainly! We provide same-day delivery within select cities. However, for cities where our services are not yet available, we offer out-of-state delivery to ensure that customers from those areas can still receive their orders promptly.
What is the estimated delivery time for my medication?
Our standard delivery commitment is within 3 hours for orders placed between 8am and 8pm every day.
What are the charges for delivery?
The delivery price is determined by your location and will be calculated and communicated to you through the app and website.
What is the delivery method for my medication?
Your medication is delivered via our third party logistics conpany from our pharmacy partners close to you
Does Fast2care provide delivery services for controlled substances?
No, we do not offer delivery services for controlled substances. Due to the high level of regulation surrounding these medications, it is necessary for you to visit the nearest registered hospital to obtain a prescription and fulfill the requirements for obtaining controlled substances.
Services
In addition to medication delivery, what other services does Fast2care provide?
Fast2care provides a range of additional services, including teleconsultations with licensed pharmacists, laboratory testing, and emergency response services. These offerings allow you to access professional guidance and support remotely, get necessary lab tests done conveniently, and receive prompt assistance during emergencies.
Certainly! You have the option to schedule a consultation with a licensed pharmacist through our platform. Simply follow the booking process to secure an appointment with a qualified pharmacist.
Can your Fast2care pharmacist write a prescription for me?
No, we do not have the authority to write prescriptions. However, you have the option to schedule a consultation with a licensed pharmacist who can provide you with medication recommendations and referrals based on your specific needs. They will offer professional guidance and help you navigate the best course of action for your health.
Payment
Is it possible for a pharmacist from Fast2care to provide a prescription for me?
No, we do not have the authority to write prescriptions. However, you have the option to schedule a consultation with a licensed pharmacist who can provide you with medication recommendations and referrals based on your specific needs. They will offer professional guidance and help you navigate the best course of action for your health.
Does Fast2care offer a loyalty or referral program?
At the moment, we do not have a referral program in place.
Operations
Is Fast2care engaged on social media platforms?
Yes, Fast2care is actively present and engaged on popular social media platforms such as Instagram, Facebook, Twitter, and TikTok. You can follow us on these platforms to stay updated with our latest news, announcements, promotions, and valuable health-related content.
What is the fastest way to reach you asides the app?
In case of an emergency, you can reach out to us directly through WhatsApp by clicking on the following link: https://wa.me/message/7N2LCSAIGDHL. Our dedicated team is available to assist and provide support through this channel.
What are the daily operating hours of Fast2care?
We commence operations at 8am and conclude them at 6pm daily.
What is the physical location of Fast2care?
We are currently situated in Kano, with intentions to expand our presence to additional states across Nigeria in the future.
Policies
Is it possible to initiate a return for my order?
Unfortunately, we do not accept returns for medications once they have been dispatched. However, we assure you that before dispatching the medication, we will provide a picture confirmation of the medication, including the brand and other relevant details. This allows you to review and verify the medication before it is sent out to ensure accuracy and quality.
Does Fast2care offer refunds for orders?
Fast2care adheres to a strict no-refund policy on orders. We take every measure to ensure that you receive precisely what you have ordered. Therefore, once orders are dispatched, we do not provide refunds. Our commitment is to deliver accurate and satisfactory products, and we strive to maintain the highest level of quality and customer satisfaction.
Is my personal information kept secure by Fast2care?
Rest assured that your information is treated with the utmost confidentiality and security. Fast2care operates under a strict policy of maintaining discretion and safeguarding the privacy of our customers. We implement robust security measures to protect your personal information and ensure it remains secure throughout your interaction with our services.
Simpler, better, faster, pharmacy
We have streamlined the complex, burdensome, and time-consuming aspects of pharmacy services. Our aim is to create a pharmacy experience that is accessible to all and caters to the needs of everyone. We believe in simplifying the process and making it convenient for everyone to benefit from our services.